#1 — Fjord (Accenture Song)
accenture.com/us-enLondon, NYC, Berlin, Stockholm, 25+ offices | Est. 2001 | $$$$ | 9.0/10
Founded in London in 2001 and acquired by Accenture in 2013, Fjord is one of the defining UK service design practices of the past two decades — and the firm whose NHS work remains the clearest demonstration of what rigorous, research-led UX looks like when designing for an entire national population. Their twenty-five years of service design practice have produced genuine pattern recognition across the full breadth of digital service challenges, from major UK retail banks (Barclays) to global telecoms (Vodafone) to public-sector transformation. The right choice when the brief is organizational as much as it is digital.
Best for: Service design, enterprise digital transformation, financial services, healthcare, retail, public sector
Services: Service design, UX research, digital strategy, design systems, organizational design
Notable clients: NHS, Vodafone, Barclays, Cathay Pacific
Recognition: Core77 Design Awards, Design Week Agency of the Year





